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Introduction

Program: Patient and Family Centered Care: Addressing Family and Patient Needs When a Loved One is Hospitalized

Table of Contents

  1. Introduction
  2. Brandelyn’s Story
  3. Patient & Family-Centered Care Explained
  4. How Patient and Family-Centered Care Developed
  5. Patient and Family-Centered Care in Action
  6. The Role of Patients and their Families
  7. The Transition to Electronic Records
  8. Where do the Resources for this Come from?
  9. Conclusion

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Andrew Schorr:

We're live on AM 570 KVI. Andrew Schorr here getting ready for Patient Power where we are going to discuss an issue that's important to you and your family. And that is, how can you play a greater role in the way a medical center, like the big UW Medical Center, is run, and would they welcome that input? Well, the answer is yes. We are going to hear about a big change going on in healthcare, and it's happening right here at the UW. All that is coming up as we bring you Patient Power on AM 570 KVI.

Good morning. We are live on AM 570 KVI. We are not pushing any products. You don't have to buy any pills. Don't call an 800 number to do this or that. We are talking about important significant issues for you and your family over your lifetime really as you think about health issues. That's what we do, and that's my commitment to you as a fortunately 11 year leukemia survivor who feels well and gets to do this every day.

A special thanks to the medical centers that make it possible: Swedish Medical Center, Harborview Medical Center, the University of Washington Medical Center, where we will meet some folks from there in just a couple of minutes, and also the Seattle Cancer Care Alliance. And lots to talk about how Patient Power is growing and all the programs for you this week and every week on our website, patientpower.info, because there is nothing like it anywhere in the world, I believe, and that's kind of neat. So it's starting here in Seattle, and you all have helped.

So we talk about, as I like to say, significant issues. I want to ask you a couple of questions as you are waking up or driving along. Have you ever gone into a hospital and you sort of get the feeling as you interact with people I'm the doctor and you are not? I'm the nurse and you're not. Or if you maybe you have a complaint or something you are concerned about and there is some administrator, I'm the administrator and you're not. And I don't know whether you feel dissed, but you feel like they are the experts and they are moving really fast and they are trying to take care of you or your family member, and they know best, and they don't really have time to listen.

Well, what if not only were you there a short time, but what if you were there, and you were there quicker than you thought, much quicker because you went into labor many weeks early? Or you or a mom or dad finds out you have been diagnosed with a cancer, and you are going to be there a lot? Or somebody had a stroke, and you are going to be in rehab, or mom or dad or grandpa or grandma are going to be in rehab for a long time? You are going to get to know that hospital really well. Well, shouldn't they kind of listen to what you think? Well, that's the whole idea, and fortunately it is starting to happen, and it's happening around Seattle. And one of the leaders in it has been a commitment from the UW Medical Center, which as you know is ranked, in those lists it's ranked number 11 in the US News and World Report list of the honor roll of hospitals.

And you have to think, well, if somebody is in the honor roll, it doesn't mean that they just have great heart surgeons or rheumatologists or oncologists, but it means that they give good care. And part of that commitment is they have got to listen. They have got to listen to what you have to say. And I'm fortunate that I speak up, but not everybody is comfortable doing that, or if you get a kind of a cold stare somewhere, you say, oh, don't bug them.

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